We know that buying mats and frames can sometimes be confusing - especially with custom options - so we are here to help. Please call or email if you have questions, would like to ask us about complex designs or custom ideas.
If you have questions regarding incorrect or damaged product, returns or missing items in your order - please contact us within 5 business days from receiving your order so we can respond quickly.
Thank you!
United States:
1465 Slater Rd PO Box 5007
Ferndale
Washington
USA
98248-5007
E-mail: mats@matshop.com
Telephone: 1-800-663-7501 (Tips Before You Call)
Fax: 1-800-663-7563
Information: (Administration Office only, manufacturing is not on site)
Phone Hours: Mon-Fri, 8:30am to 5:00pm Pacific Time
Online Store Hours: 24/7!